Process Intelligence – What’s in it for you?
Are you thinking about process intelligence? Check out the list of role-based benefits that we have created to help you build the business case for investment in KYP.ai.
Head of shared services
The head of shared services gets a comprehensive overview of the organization's processes, including inefficiencies, bottlenecks, and areas for improvement, leading to enhancements and efficiencies that help them meet their targets. In addition the insights enable them to make data-driven decisions on transformation and other investments. Benefits include:
Identification of friction in processes that impedes productivity caused by poor process and workflow design, lack of process standardization, slow systems, or infrastructure issues
Real-time dashboard of live operations
Optimized workflows
Improved resource allocations
Better real-time and role-based support for employees, and employee augmentation
Identification of re-training needs
Discovery of upskilling opportunities
Improved employee working conditions leading to reduced talent attrition
New opportunities for innovation in services
Ability to monitor processes post transformation to measure the benefits of change
Easy to measure ROI
On-going process insights for continuous improvement
The CFO
Process intelligence can benefit the CFO by providing them with insights into financial and operational metrics across the enterprise. By analysing process data, CFOs can identify opportunities for cost savings through improved efficiency and process optimization. The benefits include:
Lowered costs of optimized processes
Boost to productivity
Improved throughput with automation and employee augmentation
Revenue growth with greater capacity and higher levels of straight-through processing
Data to support decisions on budgets, risk mitigation, investments, and resource allocations
Constant stream of process insights for continuous improvement and investment planning
Ability to monitor measure the benefits of investments made to optimize processes
Easy to measure ROI
Team leaders and managers
Process intelligence and productivity mining can benefit team leaders and managers by providing them with a comprehensive overview of the organization's processes, performance metrics, and key performance indicators (KPIs). The benefits include:
Identification of friction in processes that impedes productivity, typically caused by poor process and workflow design, slow systems, or infrastructure issues
Automatically generated recommendations for potential automation or augmentation solutions, including leading edge technologies such as ChatGPT
Automatically generated business case for the recommendations
Optimized workflows achieved at low cost, saving hundreds of hours of manual effort that it would take otherwise involving many thousands of employees and consultants
Improved workload distribution
Reduced mundane repetitive tasks leading to more interesting work for employees
Recognition of top performers leading to better rewards for them
Learning from top performers to help others achieve the same
Better employee engagement and retention of talent
Ability to monitor outcomes following any changes, leading to easy calculation of ROI
Constant stream of process insights for continuous improvement
Employees
Process intelligence can benefit employees by providing them with greater visibility into their work processes, revealing opportunities for increasing productivity while improving work/life balance:
Ability to learn from best-in-class process flows and top performers
Identification of inefficiencies and unnecessary process steps to improve one's work
Understanding how they rank against their team in terms of performance
Understand demand patterns to help plan own work better
Improved workload distribution, prioritization, and shift patterns
Data on friction points and poor system performance to support the business case for improvements
Spotting opportunities for technology to augment own work for faster completion of tasks
Automation to help reduce mundane repetitive tasks to lead to more interesting work
Improved job satisfaction
Objective recognition of own achievements
Contact us to explore the role-based benefits KYP.ai further and to learn more about the ongoing insights that it can provide for continuous improvement.