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Senior Customer Success Manager (w/m/d)

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Cologne or Tychy

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Full time

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ASAP

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Permanent

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Your Tasks

  • Join the team and bring your experience to the table how to make Customer Success a winning initiative for KYP

  • Facilitate customer engagement, product adoption and champion the customer journey

  • Coach customers so they become increasingly self-sufficient and turn into KYP fans

  • Spot and solve any issue that could affect customer satisfaction or retention

  • Connect well to the customer organization and drive (executive-) stakeholder management and ultimate customer satisfaction

  • Industrialize customer success operating model (e.g. process, governance, tools, interaction, KPIs, Trainings, etc)

  • Constantly improve the way we engage with our customers and the way we work

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We offer
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Your Profile

  • 7+ years career experience with 2-3+ years relevant work experience in a customer-facing, customer success, account management or strategic consulting organization, preferably with SaaS experience

  • Experience in dealing and interacting with different customers with different seniority and cultural background

  • Demonstrated to deliver well above client expectations in multinational project environments

  • Solid technical background with experience to explain and shape complex environments

  • Exited to start something new in a dynamic and entrepreneurial environment and change the way our customers think and become successful

  • Joining a strong, fast growing multinational team with a professional approach, sharing knowledge and cracking exciting problems together

  • State-of-the-art working environment, lots of data to work with and colleagues enjoying to do so together with you

  • An outstanding team and office located in Cologne or Katowice 

  • Start-up flair paired with professional group experience

If you are interested in joining our team, please send your CV/Resume to recruitment@kyp.ai and use the title “Senior Customer Success Manager”
- your contact person will be Marta.

Data protection: We will use your data exclusively for processing your application and will not pass them on to third parties.

Please note that unencrypted e-mails are not transmitted with access protection. Your personal data will be deleted immediately after completion of the

application process or after a maximum of 6 months, unless you have expressly given us your consent for longer retention of your data or a contract has

been concluded. The legal basis is Art. 6 para. 1 letters a, b and f GDPR and § 26 BDSG (German Federal Data Protection Act)

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