
Senior Customer Success Manager (w/m/d)

Cologne or Tychy

Full time

ASAP

Permanent

Your Tasks
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Join the team and bring your experience to the table how to make Customer Success a winning initiative for KYP
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Facilitate customer engagement, product adoption and champion the customer journey
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Coach customers so they become increasingly self-sufficient and turn into KYP fans
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Spot and solve any issue that could affect customer satisfaction or retention
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Connect well to the customer organization and drive (executive-) stakeholder management and ultimate customer satisfaction
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Industrialize customer success operating model (e.g. process, governance, tools, interaction, KPIs, Trainings, etc)
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Constantly improve the way we engage with our customers and the way we work

We offer

Your Profile
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7+ years career experience with 2-3+ years relevant work experience in a customer-facing, customer success, account management or strategic consulting organization, preferably with SaaS experience
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Experience in dealing and interacting with different customers with different seniority and cultural background
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Demonstrated to deliver well above client expectations in multinational project environments
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Solid technical background with experience to explain and shape complex environments
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Exited to start something new in a dynamic and entrepreneurial environment and change the way our customers think and become successful
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Joining a strong, fast growing multinational team with a professional approach, sharing knowledge and cracking exciting problems together
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State-of-the-art working environment, lots of data to work with and colleagues enjoying to do so together with you
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An outstanding team and office located in Cologne or Katowice
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Start-up flair paired with professional group experience
If you are interested in joining our team, please send your CV/Resume to recruitment@kyp.ai and use the title “Senior Customer Success Manager”
- your contact person will be Marta.
Data protection: We will use your data exclusively for processing your application and will not pass them on to third parties.
Please note that unencrypted e-mails are not transmitted with access protection. Your personal data will be deleted immediately after completion of the
application process or after a maximum of 6 months, unless you have expressly given us your consent for longer retention of your data or a contract has
been concluded. The legal basis is Art. 6 para. 1 letters a, b and f GDPR and § 26 BDSG (German Federal Data Protection Act)