Customer Onboarding & Success Manager (w/m/d)

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Cologne or Tychy

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Full time

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ASAP

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Permanent

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Your Tasks
  • Inspire and engage customers in their process automation journey

  • Facilitate customer onboarding and drive project deployment from a business perspective

  • Manage deployment and usability gaps/issues in direct collaboration with the customer

  • Industrialize customer onboarding and success operating model (e.g. process, governance, tools, interaction, KPIs, Trainings, etc)

  • Drive customer intelligence and excitement programs and constantly improve the way we engage with our customers and the way we work

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Your Profile
  • At least 2-5 years experience in business project management in the private sector (consulting background is a plus)

  • Experience in interacting with different project stakeholders with different seniority and cultural background

  • Experienced in managing customer interaction and demonstrated tactics to deal elegantly with critical situations

  • Demonstrated ability to explain complex technical products in a simple way

  • Effective communication skills in English (additional languages are a plus)

  • Highly motivated to work in a dynamic and entrepreneurial environment and ready to exceed customer expectations

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We offer
  • Joining a strong, fast growing multinational team with a professional approach, sharing knowledge and cracking exciting problems together

  • State-of-the-art working environment, lots of data to work with and colleagues enjoying to do so together with you

  • An outstanding team and office located in Cologne or Katowice 

  • Start-up flair paired with professional group experience

If you are interested in joining our team, please send your CV/Resume to recruitment@kyp.ai and use the title “Customer Onboarding & Success Manager”
your contact person will be Marta.

Data protection: We will use your data exclusively for processing your application and will not pass them on to third parties.

Please note that unencrypted e-mails are not transmitted with access protection. Your personal data will be deleted immediately after completion of the

application process or after a maximum of 6 months, unless you have expressly given us your consent for longer retention of your data or a contract has

been concluded. The legal basis is Art. 6 para. 1 letters a, b and f GDPR and § 26 BDSG (German Federal Data Protection Act)