Sarah Burnett
Productivity mining for crisis readiness
In a downturn, executives often focus on cost cutting and that typically leads to some skilled staff being laid off. This time things are...
top of page
Search
Wojciech Zytkowiak-Wenzel
- Sep 20, 2022
- 3 min
Insights vs Intrusiveness – Productivity Mining and the Employee Privacy Challenge
Organisations interested in improving their productivity, or even more broadly, willing to optimise how they allocate their resources,...
120 views0 comments
Sarah Burnett
- Aug 23, 2022
- 3 min
Productivity mining in the contact centre
We are half way through 2022 but reading about poor customer experience and staff attrition rates in contact centres you would think we...
167 views0 comments
bottom of page