Sarah BurnettAug 23, 20223 minprocess miningProductivity mining in the contact centre We are half way through 2022 but reading about poor customer experience and staff attrition rates in contact centres you would think we...
Sarah BurnettJul 26, 20223 minpeopleDial up the productivity mining in shared services to achieve flow and moreEfficiency is a common driver for investing in process intelligence in shared services but, as with any other technology, there are...
Felix HaeserJul 13, 20223 minCustomer Series - Nexdigm SKP"With an innovative partner like KYP, we are looking at transformation across multiple dimensions". Watch and listen as Darius Thomas,...