Sarah Burnett
Productivity mining in the contact centre
We are half way through 2022 but reading about poor customer experience and staff attrition rates in contact centres you would think we...
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Sarah Burnett
- Jul 26, 2022
- 3 min
Dial up the productivity mining in shared services to achieve flow and more
Efficiency is a common driver for investing in process intelligence in shared services but, as with any other technology, there are...
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Felix Haeser
- Jul 13, 2022
- 3 min
Customer Series - Nexdigm SKP
"With an innovative partner like KYP, we are looking at transformation across multiple dimensions". Watch and listen as Darius Thomas,...
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