Sarah Burnett
Driving Business Growth with Productivity Mining
Driving business growth in a downturn might seem impossible but organisations that take advantage of productivity mining can achieve it....
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Sarah Burnett
- Dec 28, 2022
- 4 min
Reflecting on 2022 and how to succeed in 2023
How successful enterprises achieved resilience in uncertain times, and what's in store in 2023 - The CEO perspectives
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Akeel Attar, Adam Bujak, Sarah Burnett
- Oct 17, 2022
- 4 min
Execution automation to tackle the skills shortage
The concept of Intelligent Automation (IA) is evolving, from its starting point that was basic transaction automation using RPA, to...
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Sarah Burnett
- Sep 30, 2022
- 3 min
Productivity mining for crisis readiness
In a downturn, executives often focus on cost cutting and that typically leads to some skilled staff being laid off. This time things are...
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Wojciech Zytkowiak-Wenzel
- Sep 20, 2022
- 3 min
Insights vs Intrusiveness – Productivity Mining and the Employee Privacy Challenge
Organisations interested in improving their productivity, or even more broadly, willing to optimise how they allocate their resources,...
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Sarah Burnett
- Aug 23, 2022
- 3 min
Productivity mining in the contact centre
We are half way through 2022 but reading about poor customer experience and staff attrition rates in contact centres you would think we...
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Sarah Burnett
- Jul 26, 2022
- 3 min
Dial up the productivity mining in shared services to achieve flow and more
Efficiency is a common driver for investing in process intelligence in shared services but, as with any other technology, there are...
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Sarah Burnett
- Jun 23, 2022
- 2 min
The Opportunities Hidden in your Shared Services Data
Rising costs, and a shortage of skills are two of the biggest challenges that shared service centres face today on top of other business...
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Sarah Burnett
- Jun 20, 2022
- 1 min
Automation: To put it simply
Today it is possible to learn much about the potential of your people, processes and technology and how they come together in your...
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Sarah Burnett
- May 31, 2022
- 2 min
How to thrive in uncertain times
We don’t know what we don’t know but we do know that we can do something to cushion our businesses from the worst effects of macro...
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Sarah Burnett
- Apr 1, 2022
- 3 min
The CTO Perspectives: Sarah Burnett talks to Miroslaw Bartecki, co-founder and CTO at KYP.ai
The CTO Perspectives: Sarah Burnett in conversation with Miroslaw Bartecki, a co-founder and CTO at KYP.ai
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Sarah Burnett
- Feb 3, 2022
- 1 min
Trust and Transparency in Digital Transformation Mining
Trust and Transparency in Digital Transformation Mining - a KYP.ai executive panel
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Felix Haeser
- Jan 10, 2022
- 4 min
The important equation of people and skills for process intelligence projects
Let's talk about the skills needed for process intelligence projects.
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Sarah Burnett
- Nov 30, 2021
- 4 min
Driving Excellence in Shared Services with Process Intelligence
Shared services executives face the challenges of driving operational excellence and execution in a complex work-from-home setting....
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