Sarah Burnett
Productivity mining for crisis readiness
In a downturn, executives often focus on cost cutting and that typically leads to some skilled staff being laid off. This time things are...
Search
Wojciech Zytkowiak-Wenzel
- Sep 20
- 3 min
Insights vs Intrusiveness – Productivity Mining and the Employee Privacy Challenge
Organisations interested in improving their productivity, or even more broadly, willing to optimise how they allocate their resources,...
67 views0 comments
Sarah Burnett
- Aug 23
- 3 min
Productivity mining in the contact centre
We are half way through 2022 but reading about poor customer experience and staff attrition rates in contact centres you would think we...
133 views0 comments
Sarah Burnett
- Jul 26
- 3 min
Dial up the productivity mining in shared services to achieve flow and more
Efficiency is a common driver for investing in process intelligence in shared services but, as with any other technology, there are...
117 views0 comments
Sarah Burnett
- Jun 23
- 2 min
The Opportunities Hidden in your Shared Services Data
Rising costs, and a shortage of skills are two of the biggest challenges that shared service centres face today on top of other business...
90 views0 comments
Sarah Burnett
- Jun 20
- 1 min
Automation: To put it simply
Today it is possible to learn much about the potential of your people, processes and technology and how they come together in your...
49 views0 comments
Sarah Burnett
- May 31
- 2 min
How to thrive in uncertain times
We don’t know what we don’t know but we do know that we can do something to cushion our businesses from the worst effects of macro...
79 views0 comments
Sarah Burnett
- Apr 1
- 3 min
The CTO Perspectives: Sarah Burnett talks to Miroslaw Bartecki, co-founder and CTO at KYP.ai
The CTO Perspectives: Sarah Burnett in conversation with Miroslaw Bartecki, a co-founder and CTO at KYP.ai
153 views0 comments
Sarah Burnett
- Feb 3
- 1 min
Trust and Transparency in Digital Transformation Mining
Trust and Transparency in Digital Transformation Mining - a KYP.ai executive panel
108 views0 comments
Felix Haeser
- Jan 10
- 4 min
The important equation of people and skills for process intelligence projects
Let's talk about the skills needed for process intelligence projects.
110 views0 comments
Sarah Burnett
- Nov 30, 2021
- 4 min
Driving Excellence in Shared Services with Process Intelligence
Shared services executives face the challenges of driving operational excellence and execution in a complex work-from-home setting....
213 views0 comments